Privacy

Privacy notice

This notice explains how EZCleanPros plans to handle information provided through its website.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by EZCleanPros through:

our website;
online booking and quote forms;
telephone calls;
text messages;
email communications;
customer-service communications;
referral requests;
cleaning-service inquiries;
payment and transaction processes;
customer accounts, where applicable;
communications with cleaning professionals;
cookies and similar technologies; and
other interactions with EZCleanPros.

This Privacy Policy does not necessarily apply to information collected by third parties independently of EZCleanPros, including payment processors, advertising platforms, social-media platforms, or websites operated by third parties.

Those third parties may have their own privacy policies.

2. EZCleanPros as a Domestic Referral Agency

EZCleanPros is a domestic referral agency and is not itself the employer of the independent cleaning professionals it refers solely because it makes a referral.

In connection with a referral, EZCleanPros may collect and disclose information reasonably necessary to facilitate the requested introduction and service.

For example, we may provide a referred professional with information such as:

the customer's name;
service address;
contact information;
requested service;
property characteristics;
requested appointment date and time;
access instructions;
relevant service preferences; and
other information reasonably necessary to perform or coordinate the requested service.

We seek to limit information disclosed to a referred professional to information reasonably necessary for the referral and requested service.

3. Personal Information We Collect

The categories of personal information we collect depend on how you interact with EZCleanPros.

We may collect the following categories of personal information.

A. Identity and Contact Information

Examples include:

first and last name;
postal or mailing address;
service address;
email address;
telephone number; and
online identifiers;
account identifiers; and
similar identifying information.

B. Customer and Commercial Information

Examples include:

services requested;
appointment history;
booking information;
customer preferences;
communications concerning services;
transaction information;
billing information;
customer-service records; and
purchase or service history.

C. Internet or Other Electronic Network Activity

Depending on how you use our website, we may collect:

IP address;
browser type;
device type;
operating system;
referring URL;
pages viewed;
links clicked;
approximate geographic information derived from technical data;
date and time of website activity; and
information concerning interactions with our website.

D. Geolocation Information

We may collect general or approximate location information necessary to determine whether services are available in a particular service area.

We do not intentionally collect precise geolocation information through the website unless it is reasonably necessary for a disclosed business purpose or you separately authorize it.

E. Professional or Employment-Related Information

If you seek to become a cleaning professional referred through EZCleanPros, we may collect information concerning your professional qualifications, work history, references, availability, insurance, authorization to work where legally required, and screening information.

F. Audio, Electronic, Visual, or Similar Information

Where applicable, communications or customer-service interactions may generate records such as voicemail messages, photographs supplied by a customer, or other materials voluntarily provided to us.

We do not collect such information unless reasonably necessary for the applicable business purpose.

G. Sensitive Personal Information

Depending upon the circumstances, information voluntarily provided to EZCleanPros may contain sensitive personal information.

Examples can include information concerning:

account credentials;
precise geolocation;
health-related information;
racial or ethnic origin;
religious or philosophical beliefs;
citizenship or immigration status; or
other information classified as "sensitive personal information" under applicable California law.

EZCleanPros does not intentionally request sensitive personal information unless reasonably necessary for a specific, disclosed business purpose.

Customers should not provide sensitive personal information through ordinary quote or booking forms unless the information is specifically requested or necessary to address a service requirement.

Where sensitive personal information is provided, EZCleanPros will handle it in accordance with applicable law and this Privacy Policy.

4. Information You Provide Directly

We collect information you voluntarily provide when you:

request a quote;
request a referral;
schedule or modify a service;
contact customer support;
submit a contact form;
communicate with us by telephone, email, or text;
provide property or service information;
submit a review or feedback;
request an NDA or enhanced privacy arrangement;
apply to become a referred cleaning professional; or
otherwise communicate with EZCleanPros.

You are responsible for ensuring that information you provide is accurate and that you have the right to provide information concerning another individual where applicable.

5. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics tools, and similar technologies.

This information may include:

IP address;
browser and device information;
operating system;
pages visited;
approximate location;
referral source;
website interactions;
date and time of access; and
security and diagnostic information.

We use this information to operate, secure, maintain, troubleshoot, analyze, and improve our website and services.

6. Sources of Personal Information

EZCleanPros may obtain personal information from the following categories of sources:

Directly from you, including through forms, bookings, telephone calls, emails, text messages, and other communications.
Automatically from your device, when you use our website or online services.
From service providers, such as scheduling, payment, communications, hosting, analytics, and technology providers.
From referred cleaning professionals, when information is necessary to administer or support a referral.
From publicly available sources, where appropriate and permitted by law.
From other individuals, where someone submits information concerning a customer or property in connection with a requested service.
From third parties, where legally permitted and reasonably necessary for business operations, fraud prevention, security, screening, or service administration.

7. How We Use Personal Information

EZCleanPros may use personal information for the following business and commercial purposes:

Referral and Service Administration

We use information to:

understand your cleaning requirements;
identify an appropriate cleaning professional;
facilitate introductions;
coordinate appointments;
communicate service details;
provide customer support;
process transactions;
administer bookings;
respond to inquiries; and
manage customer relationships.

Business Operations

We may use information to:

operate and maintain our website;
administer our business;
maintain records;
troubleshoot technical issues;
conduct internal analysis;
improve our services;
manage payments;
prevent fraud;
protect security;
enforce agreements; and
comply with legal obligations.

Communications

We may use contact information to send:

booking confirmations;
appointment reminders;
service updates;
invoices and receipts;
customer-service communications;
responses to inquiries; and
promotional communications where permitted by law and applicable consent requirements.

Safety and Fraud Prevention

We may use information to:

detect fraudulent transactions;
protect customers and cleaning professionals;
investigate suspected abuse or misuse;
maintain website and system security;
investigate complaints; and
protect our legal rights.

Professional Referral Administration

If you apply to become or participate as a referred cleaning professional, we may use information to:

evaluate referral eligibility;
conduct permitted screening;
verify professional information;
facilitate referrals;
communicate opportunities;
maintain professional records; and
administer the referral relationship.

8. Data Minimization and Purpose Limitation

EZCleanPros seeks to collect and retain only the personal information reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by law.

We do not intentionally collect information unrelated to the operation of our referral services.

Where applicable law requires personal information to be collected, used, or retained only for reasonably necessary and proportionate purposes, EZCleanPros will apply those principles to its processing activities.

California's privacy framework requires covered businesses to limit collection, use, and retention of personal information consistent with reasonably expected, compatible, or consented purposes.

9. How We Share Personal Information

EZCleanPros does not sell personal information as a data-broker business.

We may disclose personal information to the following categories of recipients when reasonably necessary:

Referred Cleaning Professionals

When you request a referral, we may disclose information reasonably necessary for the selected professional to contact you, access the property, understand the requested services, and perform the agreed work.

We seek to limit the information shared to what is reasonably necessary for the referral.

Service Providers and Contractors

We may disclose information to companies that provide services on our behalf, including:

payment processing;
website hosting;
scheduling;
communications;
email and text messaging;
customer relationship management;
analytics;
security;
information technology;
fraud prevention; and
administrative services.

Where required by applicable law, we require service providers and contractors to use personal information only for authorized purposes and to provide appropriate privacy and security protections.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

comply with law;
respond to lawful governmental requests;
respond to subpoenas or court orders;
enforce our agreements;
investigate fraud; and
protect our rights or property;
protect customers or cleaning professionals; or
protect the safety of individuals.

Business Transactions

If EZCleanPros undergoes a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. We Do Not Sell Your Personal Information

EZCleanPros does not sell personal information to data brokers or unrelated third parties for monetary consideration.

We also do not intentionally disclose customer information to unrelated third parties for their independent marketing purposes except where disclosed to you and permitted by law.

If our practices change in a manner that constitutes a "sale" or "sharing" of personal information under California law, we will update this Privacy Policy and provide any legally required notices and opt-out mechanisms.

11. High-Privacy Households, Estates & Confidential Clients

EZCleanPros recognizes that certain households require enhanced confidentiality.

For privacy-sensitive clients, including executives, public-facing individuals, high-value residences, estates, family offices, and other confidential households, we may implement additional privacy measures.

Depending upon the engagement, these measures may include:

minimizing information collected;
limiting information shared with the referred professional;
restricting disclosure to personnel with a legitimate need to know;
confidentiality instructions;
no-photography requirements;
restricted access information;
special scheduling procedures;
non-disclosure agreements ("NDAs");
confidential customer notes; and
enhanced communications protocols.

An NDA may be executed with a cleaning professional where appropriate.

An NDA does not replace this Privacy Policy or applicable privacy law.

12. Confidentiality of Property and Household Information

Information concerning a customer's home, family, schedule, security arrangements, possessions, access procedures, or other household circumstances may be treated as confidential business information by EZCleanPros.

We will use reasonable measures to restrict access to such information to persons who have a legitimate business need for it.

Customers should avoid providing unnecessary security credentials, passwords, financial information, medical information, or other highly sensitive information through ordinary booking forms.

13. Cookies and Similar Technologies

EZCleanPros may use cookies and similar technologies to operate and improve the website.

Cookies may be used for:

essential website functions;
authentication or session management;
security;
preferences;
analytics;
performance measurement; and
other website functionality.

Some cookies may be placed by third-party service providers operating analytics or other website functions.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

Where California law requires additional notice, consent, or opt-out mechanisms concerning cookies or similar technologies, EZCleanPros will provide those mechanisms as applicable.

14. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages viewed, approximate location, device type, browser information, referral source, and website interactions.

Analytics providers may process information according to their own privacy policies and applicable contractual restrictions.

EZCleanPros may configure analytics tools to minimize the collection of information that is not necessary for the applicable analytics purpose.

15. Payments

Payment transactions may be processed by third-party payment processors.

EZCleanPros generally does not need to receive or store complete payment-card information when payment processing is handled directly by a payment processor.

Payment processors may collect payment information necessary to authorize and process transactions and may be subject to their own privacy policies.

Customers should review the applicable payment processor's privacy disclosures where appropriate.

16. Personal Information Retention

EZCleanPros retains personal information only for as long as reasonably necessary and proportionate to the purposes for which it was collected, including:

providing and administering services;
maintaining business and transaction records;
resolving disputes;
preventing fraud;
maintaining security;
complying with legal obligations;
enforcing agreements; and
exercising or defending legal claims.

Retention periods may vary depending on the category of information and the reason it was collected.

When information is no longer reasonably necessary for an applicable purpose and no legal obligation requires continued retention, we may delete, de-identify, or securely dispose of it.

17. Data Security

EZCleanPros maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.

Depending on the nature of the information and processing activity, safeguards may include:

access controls;
authentication procedures;
encryption in transit;
vendor security controls;
administrative access restrictions;
monitoring and logging;
secure payment processing; and
reasonable data-retention controls.

No electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

Information you share

When booking tools or contact options are added to this website, EZCleanPros may receive the details you choose to provide, such as your name, contact information, location, and cleaning request.

How information is used

Information is used to respond to your request, discuss cleaning referral options, and operate the website. EZCleanPros does not currently publish a customer portal or online account area.