Terms of Service

Last Updated: September 28, 2026

Thank you for choosing EZCleanPros. Please review these Terms of Service carefully. We look forward to connecting you with a qualified cleaning professional for your cleaning needs.

These Terms of Service (“Terms”) govern your access to and use of the EZCleanPros website, platform, referral services, booking services, and related services (collectively, the “Services”).

By requesting a referral, scheduling a cleaning, accessing our website, or otherwise using the Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.

1. What EZCleanPros Is

EZCleanPros LLC (“EZCleanPros,” “we,” “us,” or “our”) operates as a domestic referral agency.

EZCleanPros connects customers seeking residential and commercial cleaning services with independent cleaning professionals. EZCleanPros may screen, vet, and facilitate referrals to cleaning professionals, but EZCleanPros is not itself a cleaning company and does not perform the cleaning services.

Cleaning services are performed by the cleaning professional referred to the customer.

EZCleanPros may facilitate communications, scheduling, administrative services, customer support, and resolution assistance, but does not control the day-to-day manner or means by which an independent cleaning professional performs cleaning work.

2. Referral Relationship

When you request cleaning services through EZCleanPros, we attempt to identify an appropriate cleaning professional based on the information you provide, the requested services, availability, location, and other relevant considerations.

A referral does not guarantee that a particular professional will accept the assignment or that a particular professional will remain available for future appointments.

The actual cleaning relationship is between the customer and the referred cleaning professional.

Required California Disclosure

Before referring a domestic worker to a customer, EZCleanPros will provide the disclosure required by applicable California law.

The following disclosure applies to customers receiving a domestic-worker referral:

EZCleanPros is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers' compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.

California Civil Code §1812.5095 contains additional requirements concerning domestic-worker referrals and agency relationships.

3. California Domestic Referral Agency Disclosure

EZCleanPros is not the employer of the domestic worker it refers to you.

The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her.

If you direct and control the manner and means by which the domestic worker performs his or her work, you may have employer responsibilities, including employment taxes and workers' compensation, and understand federal law.

For additional information, customers may contact the California Employment Development Department and the Internal Revenue Service or consult an appropriate professional adviser.

California law imposes specific requirements on domestic referral agencies, including requirements concerning agency-worker agreements, worker choice, control over work, compensation, disclosures, and related matters. EZCleanPros intends to operate its referral program in accordance with applicable law.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

By using the Services, you represent that:

• the information you provide is accurate and complete;
• you have authority to provide access to the property;
• you will use the Services lawfully;
• you will provide safe and reasonable access to the property; and
• you will comply with these Terms and applicable law.

EZCleanPros may decline a referral or discontinue Services where permitted by law, including when safety, access, property conditions, requested services, or customer conduct creates a reasonable concern.

5. Service Requests, Estimates & Bookings

A request submitted through EZCleanPros is not necessarily a confirmed appointment.

Appointments are subject to availability and confirmation.

Quotes and estimates may be based upon information provided by the customer, including property size, number of rooms, condition, requested services, and other relevant information.

Because certain properties may be quoted without an in-person inspection, an estimated cleaning time or price may differ from the actual time or scope required.

Customers are responsible for providing accurate information when requesting a quote or booking.

If the actual condition or scope of a property differs materially from the information provided, the cleaning professional may recommend additional time, additional services, a revised price, or rescheduling.

7. Cleaning Time Limits

A time limit is the maximum amount of service that has been authorized or budgeted for a particular cleaning appointment.

Because one-time cleaning jobs may be estimated without an in-person inspection, the actual condition of a property may require a revised scope.

Cleaning professionals will not knowingly exceed an established customer-approved scope without authorization, unless otherwise required by applicable law or expressly agreed to by the customer.

Customers should remain reasonably available by an agreed communication method when additional approval may be needed.

If the cleaning professional cannot reach the customer, the professional may stop work when the approved scope is reached.

EZCleanPros and the cleaning professional do not guarantee that all requested cleaning tasks will be completed when the customer elects to limit the approved scope.

8. Flat-Rate Services & Additional Work

For flat-rate or fixed-price services, the quoted price is based upon the scope and property conditions described by the customer.

If the actual condition of the property is materially different from the condition represented when the booking was made, the cleaning professional may explain the difference and propose:

1. additional cleaning time;
2. an additional charge;
3. a revised flat fee;
4. rescheduling or declining the additional work.

No material increase to a flat-rate price should be treated as authorized unless the customer agrees to the revised price or additional work, except where otherwise permitted by law.

9. Customer-Requested Reduced Cleaning Time

EZCleanPros may provide estimated cleaning times based on industry experience, property size, rooms, requested services, and information supplied by the customer.

If you choose to purchase less cleaning time than the estimated amount recommended for the property, the cleaning professional may be unable to complete every requested task.

In that circumstance, the professional will generally work according to the customer's stated priorities and complete as much of the requested work as reasonably possible within the authorized time.

Choosing a shorter cleaning appointment does not create a guarantee that every requested task will be completed.

10. Accessibility & Property Access

Customers must ensure that cleaning professionals have safe and reasonable access to the property at the scheduled appointment time.

Where applicable, the property should have:

• working electricity;
• running water;
• reasonable access to the areas to be cleaned;
• adequate lighting;
• safe working conditions; and
• reasonable ability for the professional to perform the agreed services without unnecessary interruption.

Customers should keep pets safely secured when necessary to allow the cleaning professional to work safely and without interference.

If other contractors, service providers, guests, or occupants substantially interfere with the cleaning professional's ability to perform the agreed services, the appointment may be delayed, shortened, rescheduled, or subject to additional charges where previously disclosed and permitted by law.

11. Lockouts & Inability to Access the Property

Customers are responsible for ensuring that the cleaning professional can access the property at the scheduled time.

If a professional arrives for a confirmed appointment and cannot reasonably access the property or cannot safely perform the agreed services because of circumstances within the customer's control, the customer may be charged an applicable lockout, cancellation, travel, or minimum-service fee if that fee was disclosed as part of the booking terms.

Any such fee will be limited to the amount permitted by applicable law.

The scheduled cleaning time may begin when the professional arrives at the property.

Reasonable waiting time caused by the customer's failure to provide access may be treated as billable time when consistent with the agreed pricing arrangement.

12. Customer Priorities

Customers may provide a priority list or identify areas that are particularly important.

Cleaning professionals will generally work through the customer's priorities in a reasonable order based on the approved scope.

A priority list does not guarantee that every item will be completed within the purchased time.

Customers should communicate priority areas before or at the beginning of the appointment whenever possible.

13. Final Walk-Through

For one-time cleaning appointments, customers are encouraged to be present for a final walk-through when practical.

A final walk-through provides an opportunity for the customer and cleaning professional to review the completed work and identify any areas that may reasonably be addressed before the professional leaves, subject to the authorized scope and available time.

If additional cleaning time is needed, the customer may authorize additional time where the professional is available and willing to continue.

If the customer cannot participate in a final walk-through, the cleaning professional may not have an opportunity to address concerns immediately.

Customers should therefore communicate any time-sensitive requirements before the appointment, particularly when cleaning is being performed before:

• a party or event;
• a property showing;
• a move;
• a landlord inspection;
• a property turnover; or
• another fixed deadline.

14. Service Concerns & Revisit Requests

EZCleanPros wants customers to be satisfied with their referred cleaning services.

If you are dissatisfied with a cleaning service or believe that an area within the agreed scope was not adequately addressed, please contact EZCleanPros promptly.

Where appropriate, the first step may be to request a revisit or re-clean by the cleaning professional so that the professional has an opportunity to inspect and address the concern.

A revisit is subject to the professional's availability and the applicable service-resolution policy.

A request for additional cleaning that was not part of the original scope may be treated as a request for additional paid service.

15. Service & Refunds

Refunds, cancellations, and service concerns are handled according to the applicable booking terms and any rights required by law.

If additional cleaning is desired, EZCleanPros may assist in arranging another service request.

16. Cancellations & Rescheduling

Unless different terms are stated in your booking confirmation, customers should provide at least 48 hours' notice to cancel or reschedule a scheduled appointment.

A cancellation or rescheduling request received with less than 48 hours' notice may result in a $25 cancellation or rescheduling fee, where that fee was disclosed before booking and is permitted by applicable law.

The purpose of the cancellation policy is to compensate for administrative and scheduling costs and the difficulty of reallocating a professional's reserved time on short notice.

The applicable cancellation fee does not apply where prohibited by law.

EZCleanPros may modify or waive a cancellation fee in appropriate circumstances.

17. Discounts & Promotions

Unless expressly stated otherwise:

• promotional discounts cannot be combined;
• discounts apply only to eligible services;
• promotional offers may have expiration dates or other restrictions; and
• discounts have no cash value unless required by law.

EZCleanPros reserves the right to correct obvious pricing or promotional errors.

18. Payment

Payment is due according to the payment terms disclosed at the time of booking.

Where applicable, a payment method may be securely stored with EZCleanPros or its payment processor.

A card on file may be charged for authorized services, applicable cancellation charges, additional authorized services, or other amounts validly owed under the applicable booking terms.

Customers may receive an electronic invoice or receipt following the appointment.

Cleaning professionals are independent service providers and are not EZCleanPros employees solely because EZCleanPros referred them to you.

19. Payment Disputes

If you believe a charge is incorrect or unauthorized, please contact EZCleanPros promptly so that we can investigate the issue.

Customers retain all rights provided by applicable law and applicable payment-network rules.

EZCleanPros may provide relevant transaction records to a payment processor or financial institution when responding to a legitimate payment dispute.

Nothing in these Terms prohibits a customer from disputing an unauthorized transaction through the customer's financial institution.

EZCleanPros does not impose an automatic penalty solely because a customer initiates a legitimate payment dispute.

20. Keys, Lockboxes & Access Codes

EZCleanPros does not generally accept physical possession of customer house keys.

Customers should not mail or otherwise surrender physical keys to EZCleanPros unless EZCleanPros expressly agrees in writing to accept them.

EZCleanPros may record customer-provided instructions concerning property access in its customer-service records.

If a customer uses a lockbox, the customer may provide the appropriate access information for the appointment.

Customers are responsible for changing access codes when they determine that doing so is appropriate.

EZCleanPros does not guarantee that it can retrieve a physical key directly from a cleaning professional.

21. Pets

Customers must disclose pets or animals that may be present at the property.

Pets should be secured when reasonably necessary to protect the animal, customer, cleaning professional, or property.

A cleaning professional may decline to enter or work in an area where an animal presents a reasonable safety concern.

Additional charges or rescheduling may apply where pet-related circumstances materially interfere with the scheduled service, subject to applicable law.

22. Property Condition & Safety

Customers are responsible for accurately describing the property and its condition.

Customers should disclose known conditions that could materially affect safe performance of the requested services.

Examples include:

• dangerous or aggressive animals;
• hazardous substances;
• biohazardous materials;
• unsafe structural conditions;
• significant infestation;
• excessive accumulation of waste;
• inaccessible areas;
• broken fixtures or equipment;
• exposed electrical hazards; or
• other unusual safety conditions.

Cleaning professionals may decline or stop work where conditions are unsafe or materially outside the agreed scope.

23. Right to Refuse Service

To the extent permitted by law, EZCleanPros and/or a referred cleaning professional may decline or discontinue a service where reasonable grounds exist.

Examples may include:

• material differences between the property and the description provided during booking;
• requested services that differ materially from the booked services;
• unsafe working conditions;
• aggressive or uncontrolled animals;
• harassment, threats, or abusive conduct;
• unreasonable interference with the cleaning professional's work;
• unlawful activity at the property;
• hazardous materials or conditions;
• excessive conditions that require specialized remediation; or
• circumstances in which the cleaning professional reasonably believes the work cannot be performed safely.

EZCleanPros will not refuse service on a basis prohibited by applicable law.

24. Right to Reschedule

If a cleaning professional arrives and determines that the property requires substantially more work than reasonably represented or anticipated, EZCleanPros or the professional may propose additional time, revised pricing, or rescheduling.

Where practical, the customer will be given the opportunity to authorize additional time.

If the customer does not authorize additional time, or if the professional cannot reasonably complete the additional work within the scheduled appointment, the remaining work may need to be scheduled for another day.

This provision is intended to protect both customers and cleaning professionals from appointments extending substantially beyond the time and scope originally agreed upon.

25. Emergency & Uncontrollable Events

Cleaning appointments may occasionally be affected by circumstances outside EZCleanPros's reasonable control.

Examples include:

• vehicle accidents or transportation disruptions;
• sudden illness or medical emergencies;
• severe weather;
• natural disasters;
• utility outages;
• government restrictions;
• unsafe road conditions;
• emergencies involving the cleaning professional; or
• other events that make performance impractical or unsafe.

When such circumstances occur, EZCleanPros will make reasonable efforts to communicate with the customer and, where possible, assist with rescheduling.

EZCleanPros is not responsible for losses or consequences resulting solely from an unavoidable emergency rescheduling event, except to the extent liability cannot lawfully be excluded.

Customers with time-sensitive cleaning needs should schedule sufficiently in advance to allow for unforeseen circumstances.

26. Permanent Domestic Referral Placement

EZCleanPros may offer permanent domestic referral placement services separately from ordinary cleaning referrals.

A customer may, subject to the applicable placement terms, seek to establish a direct working relationship with a cleaning professional introduced through EZCleanPros.

Any permanent placement service will be governed by a separate placement agreement or applicable written terms.

If a customer hires, engages, or otherwise privately retains a professional introduced through EZCleanPros outside the ordinary referral arrangement, a placement fee may apply where such fee was disclosed and agreed to in accordance with applicable law.

27. Non-Circumvention of Placement Services

If EZCleanPros introduces a customer to a cleaning professional for purposes of a referral or potential placement, the customer agrees not to intentionally circumvent an applicable separately disclosed placement arrangement in order to avoid a properly disclosed placement fee.

This provision does not prohibit lawful communications or relationships between customers and professionals and does not apply where enforcement would violate applicable law.

28. Independent Cleaning Professionals

Cleaning professionals referred through EZCleanPros operate independently.

EZCleanPros does not direct or control the manner or means by which a cleaning professional performs cleaning work.

The professional may determine, subject to the customer's agreed scope and applicable law:

• how the work is performed;
• the methods used;
• the order in which tasks are performed;
• which lawful tools or supplies are used; and
• whether to accept or decline a referral.

Nothing in these Terms is intended to create an employment, partnership, joint venture, or agency relationship between EZCleanPros and a cleaning professional.

The actual legal relationship between a customer and professional depends upon the facts and applicable law.

29. Property Damage & Claims

Customers should promptly report suspected property damage or loss to EZCleanPros and the cleaning professional.

Customers may be asked to provide photographs, receipts, descriptions, dates, or other information reasonably necessary to investigate a claim.

EZCleanPros may facilitate communications between the customer and the referred professional.

EZCleanPros does not guarantee payment or reimbursement for claims arising from the independent acts or omissions of a cleaning professional, except to the extent required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited.

30. Disclaimer of Warranties

The EZCleanPros website and referral Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

EZCleanPros does not guarantee:

• the availability of a particular cleaning professional;
• uninterrupted website access;
• a particular cleaning result;
• completion of every requested task within a selected time limit;
• continued availability of a professional;
• that every professional will meet a customer's subjective expectations; or
• that a cleaning appointment will never be delayed, cancelled, or rescheduled.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

31. Limitation of Liability

To the fullest extent permitted by applicable law, EZCleanPros will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the Services.

To the fullest extent permitted by law, EZCleanPros's aggregate liability relating to a particular referral or transaction will not exceed the amount of fees actually paid by the customer to EZCleanPros for that referral or transaction.

This limitation does not apply to liability that cannot legally be limited or excluded.

32. Customer Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless EZCleanPros and its owners, officers, employees, agents, and service providers from third-party claims, losses, damages, liabilities, and reasonable expenses arising from:

1. your material violation of these Terms;
2. your unlawful use of the Services;
3. your intentional or negligent misconduct;
4. inaccurate information you provide concerning the property or requested services; or
5. your conduct toward a cleaning professional.

This section does not require you to indemnify EZCleanPros for EZCleanPros's own conduct where such indemnification would be prohibited by law.

33. Website Use

You may use the EZCleanPros website only for lawful purposes.

You may not:

• interfere with website operations;
• attempt unauthorized access;
• submit fraudulent or materially misleading information;
• impersonate another person;
• introduce malicious software;
• scrape or systematically collect website information without authorization;
• use the website to facilitate unlawful conduct; or
• interfere with the rights or safety of other users or service providers.

EZCleanPros may suspend access where reasonably necessary to protect the website, users, service providers, or business operations.

34. Intellectual Property

The EZCleanPros name, trademarks, logos, website design, written content, graphics, photographs, software, and other materials are owned by EZCleanPros or its licensors unless otherwise stated.

You may use the website for its intended personal or business purpose, but may not reproduce, distribute, modify, sell, license, or commercially exploit EZCleanPros content without permission, except where permitted by applicable law.

35. Privacy

Your use of the Services is also subject to the EZCleanPros Privacy Policy.

The Privacy Policy explains how EZCleanPros collects, uses, stores, and discloses personal information.

The Privacy Policy is incorporated into these Terms by reference.

36. Electronic Communications

By using the Services, you consent to receiving electronic communications reasonably necessary to administer your account, booking, referral, payment, or customer-service request.

These communications may include email, telephone calls, text messages, booking confirmations, invoices, appointment updates, and service-related notices.

Marketing communications are subject to applicable consent and opt-out requirements.

37. Text Messaging

If you separately opt in to receive marketing or informational text messages from EZCleanPros, message and data rates may apply.

Message frequency may vary.

You may opt out of marketing text messages by following the instructions provided in the applicable message.

Consent to receive marketing text messages is not a condition of purchasing cleaning services.

38. Third-Party Services

EZCleanPros may use third-party providers for payment processing, scheduling, communications, hosting, analytics, customer relationship management, and related business functions.

Third-party providers may have separate terms and privacy policies.

EZCleanPros is not responsible for the independent acts or omissions of third-party providers except where otherwise required by law.

39. Recurring Services

If EZCleanPros offers recurring weekly, biweekly, or other recurring services, the applicable pricing, renewal, cancellation, and payment terms will be disclosed at enrollment.

A recurring service does not necessarily mean that the customer is purchasing an identical amount of labor at every appointment.

The scope and price may be affected by the customer's requested services, property condition, and applicable booking terms.

Where automatic renewal laws apply, EZCleanPros will provide the notices, consent mechanisms, and cancellation procedures required by applicable law.

40. Changes to These Terms

EZCleanPros may update these Terms periodically.

Material changes may be communicated through the website, email, account notification, or another reasonable method.

The revised Terms will include a revised "Last Updated" date.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

41. Termination

EZCleanPros may suspend or terminate access to its website or referral Services where permitted by law, including where a customer:

• materially violates these Terms;
• provides materially false information;
• engages in threatening, abusive, fraudulent, or unlawful conduct;
• creates an unreasonable safety concern; or
• otherwise uses the Services in a manner inconsistent with these Terms.

Termination does not eliminate obligations that accrued before termination.

42. Dispute Resolution

If a customer has a dispute concerning the Services, the customer should first contact EZCleanPros and provide sufficient information for the matter to be investigated.

EZCleanPros will make reasonable efforts to review and address legitimate customer concerns.

Nothing in this provision prevents a customer or EZCleanPros from exercising rights or seeking remedies that cannot lawfully be waived.

43. Governing Law

These Terms are governed by the laws of the State of California, except to the extent applicable federal law or non-waivable consumer-protection law provides otherwise.

Any legal proceeding concerning these Terms shall be brought in a court having lawful jurisdiction over the parties and dispute.

Nothing in these Terms is intended to waive a consumer right or remedy that cannot legally be waived.

44. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

45. No Waiver

EZCleanPros's failure to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

46. Entire Agreement

These Terms, together with the applicable booking terms, cancellation policy, Privacy Policy, recurring-service terms, placement agreement, and other terms expressly incorporated into these Terms, constitute the agreement governing your use of the Services.

If a transaction-specific written term conflicts with these Terms, the transaction-specific term will control with respect to that particular transaction to the extent of the conflict.

47. Contact Information

EZCleanPros LLC

Email: info@ezcleanpros.com

California Referral Agency Notice

EZCleanPros is a domestic referral agency.

EZCleanPros does not employ the domestic worker it refers to a customer solely because EZCleanPros made the referral.

The domestic worker may be the customer's employee or an independent contractor depending upon the actual relationship between the customer and worker.

If the customer directs and controls the manner and means by which the domestic worker performs work, the customer may have employer responsibilities, including employment taxes and workers' compensation obligations, under state and federal law.

Customers should consult the California Employment Development Department, Internal Revenue Service, or a qualified legal or tax professional for advice concerning their circumstances.